Privacy policy
Introduction
Faced with the development of new communication tools, it is necessary to pay particular attention to the protection of privacy. This is why we are committed to respecting the confidentiality of the personal information that we collect.
This policy binds Genie.
Collection of personal information
Genie is an on-demand personal assistance service that a customer can communicate with through Facebook Messenger, in the same way that a Facebook user can communicate with their friends.
A first contact between Genie and a client can only be initiated at the sole initiative of the client.
In the context of Genie's commercial activities, it may be required that the customer must provide his first and last names, address, telephone number and, depending on the nature of the transaction, a physical description of himself or of the recipient of the request.
The information that Genie collects excludes banking information, such as credit card numbers, bank account or otherwise.
Personal information collected by Genie is collected through the Messenger platform and the application and through the interactivity established between the client and Genie's Facebook account.
Genie does not use cookies or logs to gather or collect customer information.
Personal information is only collected for the following purposes:
Conclude a transaction
Execute a transaction
Correspond to ensure the follow-up of the transaction
Security
The personal information that Genie collects is kept in a secure environment.
Third party sites
Genie uses third party sites to provide its services, such as Facebook, Stripe and Paypal.
Parties that use these sites are subject to the applicable terms of use.
In terms of payment, customers may have the option of paying via the Stripe payment platform, Paypal or by Interac transfer.
Genie is subject to the Stripe, Facebook and Paypal privacy terms of use, available at the following addresses:
- https://stripe.com/ca/privacy
- https://www.facebook.com/about/privacy/update
- https://www.paypal.com/ca/webapps/mpp/ua/useragreement-full?locale.x=fr_CA
Genie customers who use Interac payment can view their financial institution's terms of use.
Sharing information
Genie does not share, distribute, sell, give or otherwise trade any personal information to third parties, with or for remuneration except to the extent provided for the execution of the requests explained below.
Genie is not an information collection company and the only information communicated to persons related to Genie, whether they are employees, representatives, agents, assistants or others are for the purposes following:
Execute a transaction
Correspond in order to follow up on the transaction.
More specifically, we may disclose personal information to third parties who help us fulfill requests. These third parties may in particular be transport companies, local pick-up and delivery services, individuals responsible for performing part or all of a service, who are mandated for the pick-up, transport, delivery of packages. , brokers and service providers of all kinds and related to the specific execution of the request.
When we share personal information with others, we offer a promise of confidentiality comparable to our own, while the personal information is in the custody of third parties. People working for or with Genie are required to respect the confidentiality of the information collected.
Otherwise, we reserve the right to cooperate fully with local, state and federal agents in connection with any suspected illegal activity or any investigation requiring the personal information collected by Genie. Also, if Génie believes in good faith that the access, use, protection or disclosure of this information is reasonably justified to comply with a legal, regulatory, judicial or administrative obligation.
Except as specified above, we may not sell, share, transfer, license, exchange or rent the personal information of our customers to third parties without the express consent of such customers.
In the event that Genie takes part in a merger, acquisition or any other form of asset transfer, Genie undertakes to guarantee the confidentiality of personal information and to inform any client before it is released. transferred or subject to new confidentiality rules.
Legislation
Genie undertakes to respect the following laws in its relations with customers:
- Act respecting the protection of personal information in the private sector, CQLR c P-39.1
- Civil Code of Quebec, CCQ 1991, c 64.
- An Act to promote the efficiency and adaptability of the Canadian economy by regulating certain practices that discourage the pursuit of commercial activities by electronic means and to amend the Act respecting the Canadian Radio-television and Telecommunications Commission , the Competition Act, the Personal Information Protection and Electronic Documents Act and the Telecommunications Act, SC 2010, c 23 (Anti-Spam Act)
Permission to access
We are committed to recognizing a right of access and rectification to data subjects wishing to consult, modify or even delete information concerning them.
The exercise of this right will be done:
Address: 6607 Louis-Hémon, Montreal H2G 2L1
Email: mtlgenie@gmail.com
Website section: https://www.messenger.com/t/GenieMtl/